Frequently Asked Questions

Our ENF grade boards are medical-grade and offer exceptional benefits, including being antibacterial (up to 99.9%), having ultra-low formaldehyde emissions (<0.025 mg/m³), and featuring premium wood grain textures. These boards are crafted with high-quality timber panels and finished using German-imported edge banding technology for superior durability and aesthetics. 我们的 ENF 级板材达到医疗级标准，抗菌率高达 99.9%，甲醛释放量极低（<0.025 mg/m³），并具有高级木纹质感。板材采用优质木板制成，配以德国进口封边技术，兼具卓越的耐用性与美观度。

Yes! Most of our products are made using ENF Zero Formaldehyde boards, which are environmentally friendly and safe for indoor use. They contribute to healthier living spaces — especially safe for the elderly, babies, and pregnant mothers. 是的！我们大部分产品采用 ENF 零甲醛板材制成，环保且适合室内使用，有助于营造更健康的居住环境——对长者、婴儿和孕妇尤其安全。

Absolutely! We welcome you to visit our showunit to explore our products and experience the design styles, quality, and workmanship of our cabinets and wardrobes first-hand. Please reach out to us to schedule an appointment.
当然可以！欢迎前来参观我们的样板间，亲身体验橱柜与衣柜的设计风格、品质与工艺。请联系我们预约参观。
WhatsApp to Book Showunit Visit

Since all our products are custom-made to each customer’s specific requirements, they cannot be reused or repurposed. Accessories, hardware, and boards must all be purchased before production begins. For these reasons, we require up to 90% payment upon installation. 由于所有产品均按客户的具体要求定制，无法再利用或转作他用；配件、五金与板材皆须在生产前购入。因此，我们要求在安装时支付高达 90% 的款项。

Absolutely! We welcome you to visit our showroom at KLEC mall Level 2 IN Design Lab to explore our products and experience the design styles, quality, and workmanship of our cabinets and wardrobes first-hand. Please reach out to us to schedule an appointment.
当然可以！欢迎前来参观位于 KLEC 商场二楼 IN Design Lab 的展厅，亲身体验橱柜与衣柜的设计风格、品质与工艺。请联系我们预约参观。
WhatsApp to Book Showroom Visit

Our kitchen cabinets are made from Zero Formaldehyde water-resistant particle boards — durable and moisture-resistant. For table tops, we offer three main options:

• Quartz Stone
• Solid Surface
• Compact Top

我们的厨柜采用零甲醛防水刨花板制成，耐用且防潮。台面主要提供三种选择：石英石、人造石、抗倍特板（Compact Top）。

Yes, we can dismantle and dispose of your existing cabinets if you purchase new ones from us. This service is available for an additional fee. However, we do not offer standalone dismantling services — for such needs, we recommend hiring professionals who specialize in cabinet removal and disposal. 可以，如果您向我们购买新橱柜，我们可代为拆除并处理旧橱柜，此服务需另收费用。但我们不提供单独的拆除服务——如有此需求，建议聘请专门从事橱柜拆除与处理的专业人员。

The production and installation of a built-in cabinet typically takes 1 to 1.5 months, depending on the size and design. Each component — such as the carcass, door panels, and worktops — is custom-made to order, which accounts for this timeline. 定制橱柜的生产与安装通常需要 1 至 1.5 个月，视尺寸与设计而定。由于柜体、门板、台面等每个部件都按订单定制，因此需要这段时间。

Unfortunately, our cabinets are not designed for outdoor or semi-outdoor areas. As they are made from timber-based materials, exposure to outdoor elements may lead to deterioration and compromise their structural integrity. 很抱歉，我们的橱柜并非为户外或半户外区域而设计。由于采用木质材料制成，暴露于户外环境可能导致损坏并影响其结构稳定性。

Our quartz stones are sourced from various regions, including Europe, the US, and Asia, ensuring a wide range of quality options for our customers. 我们的石英石来自多个地区，包括欧洲、美国和亚洲，为客户提供多样化的优质选择。

Yes, all our built-in cabinets and accessories come with a warranty. The warranty period varies depending on the specific product. For full details, please visit www.sunpina.com.my/warranty. 有的，我们所有的定制橱柜与配件都享有保修，保修期视具体产品而定。详情请浏览 www.sunpina.com.my/warranty。

Yes, we can assist with the installation of third-party appliances and accessories for an additional fee. To ensure a smooth process, please provide us with the specifications in advance. 可以，我们可协助安装第三方电器与配件，需另收费用。为确保安装顺利，请提前提供相关规格资料。

Sunpina China operates a state-of-the-art Industry 4.0 smart factory equipped with advanced machinery and cutting-edge technologies to ensure consistent, high-quality output with ultimate precision. We also leverage AI in the design process to create innovative and efficient solutions.

And yes — our products have undergone independent lab testing for formaldehyde levels. Results are available for your review upon request. Sunpina 中国拥有先进的工业 4.0 智能工厂，配备尖端机械与技术，以极致精度确保稳定的高品质产出。我们还在设计流程中运用 AI，打造创新且高效的方案。

是的——我们的产品已通过独立实验室的甲醛检测，报告可应要求提供查阅。

Sunpina Malaysia provides comprehensive, end-to-end solutions for all your home and living needs — from 3D design proposals to renovation, installation, and interior design services. Our offerings include:

• Built-In Cabinets: Kitchens, wardrobes, and TV cabinets.
• Home Furnishings: Sanitary ware, curtains, floor and wall coverings, and home appliances.
• Home Furniture: Sofas, coffee tables, dining tables and chairs, sideboards, bed frames, mattresses, and bedside tables.

Sunpina Malaysia 提供全方位、一站式的家居生活解决方案——从 3D 设计方案到装修、安装与室内设计服务。我们的服务包括：定制橱柜：厨房、衣柜与电视柜；家居软装：卫浴洁具、窗帘、地面与墙面材料及家电；家具：沙发、茶几、餐桌椅、边柜、床架、床垫与床头柜。

We use a modular pricing system rather than quoting prices per foot run. If you provide us with a floor plan, we’ll be happy to offer a free consultation with a design proposal and quotation tailored to your specific needs. 我们采用模块化定价系统，而非按尺（foot run）报价。若您提供平面图，我们乐意为您提供免费咨询，并根据您的具体需求量身定制设计方案与报价。

Yes, we can provide a quotation in advance. However, please note that the quoted price is subject to change until the actual purchase date, as unforeseen circumstances may affect the final cost. 可以，我们可提前提供报价。但请注意，在实际购买日期前，报价可能会有所变动，因为不可预见的因素可能影响最终费用。